Refund policy
At True Balance, we take pride in delivering fresh, high-quality products right to your door. Please read this policy carefully before placing an order.
No Returns Policy
Due to the perishable nature of our products, we do not accept returns. Once a product has been delivered, it cannot be returned. We encourage you to review your order carefully before confirming your purchase.
Replacements & Refunds
We offer replacements or refunds only in the following cases:
- The product arrived damaged or defective.
- The product is expired (as printed on the packet) at the time of delivery.
- You received an incorrect product.
All claims must be raised within 24 hours of delivery. Requests made after this window will not be entertained, no exceptions.
How to Raise a Claim
To initiate a claim, contact us within 24 hours of receiving your order with the following:
- Clear photos or videos of the issue
- Photos of the original packaging — including the outer box, labels, and any inserts
Without this documentation, we will be unable to process your request.
Reach us at:
- 📞 WhatsApp: 6362344606
- 📧 Email: info@truebalancedfoods.in
Resolution Process
Our team will review your claim within 1 business day.
- If your claim is approved, we will dispatch a replacement at no extra charge.
- If a replacement is not available, a refund equal to the product value will be issued to your original payment method within 7 working days. Please note that shipping charges are non-refundable.
Exclusions
Refunds and replacements are not applicable for:
- Claims raised after 24 hours of delivery
- Products that show signs of mishandling after delivery
For any questions, reach out to us at info@truebalancedfoods.in — we're happy to help.